Shipping Policy

As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship directly to your door.

PROCESSING

Most of the items will shipped out within 24 hours. Some may take longer if your order includes popular items experiencing stock availability issues, the order can take between 3 - 5 business days to process. If you need it urgently or have any other issue, you can get help from our support team at hello@secretcosmo.co

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

PACKED

Once 'packed' orders may not be changed or canceled. We offer a 60 day warranty upon receipt.

SHIPPING

Secret Cosmo partners with major international shipping companies like DHL, UPS, FedEx, Yanwen, and EMS to offer our shipping method:

Shipping Method

Country or Region

Arrive within 1-7 days

Arrive within 8-15 days

Arrive within 16-30 days

Arrive within 31-45 days

Average Time (Days)

Priority Direct Mail

United States

20.58%

71.77%

7.49%

0%

9.37

United Kingdom

5.6%

65.76%

27.25%

0.38%

11.75

Europe

5.6%

65.76%

27.25%

0.38

11.75

Australia

7.67%

86.60%

5.68%

0%

11

New Zealand

7.67%

86.60%

5.68%

0%

11

Mexico

0%

1.5%

65.08%

31.33%

27.5


• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

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